Report a missed waste or recycling collection

We know it's important to collect your waste and recycling, but sometimes we can't do it as planned.

You can check this page to see if we have updates about missed collections. If your street isn't on the list, tell us we missed your collection.

Use our waste wizard to learn more about what can be recycled and how. For a list of what goes in each container, look at household waste collections.

Collection report for Tuesday, 01 April 2025

Status report for all types of waste collection

	Collection type	Status	Roads or areas affected	Further information
	Black wheelie bins and food waste	Completed	N/A	N/A
	Weekly refuse bags and food waste	Completed	N/A	N/A
	Recycling boxes, recycling bags and food waste	Outstanding due to resources	Abbey Lane Acril Court Prospect Hill	Returning to collect on Wednesday, 2 April
	Garden waste	Completed	N/A
	Flats	Outstanding due to resources	Abbey View Road Albert Street Bath Road Beckhampton Street Blackman Gardens Bradford Road Bright Street Carver Close Charlbury Close Charminster Close Church Road Corporation Street Cricklade Road Cricklade Street Curtis Street Dixon Street Eastcott Road Edinburgh Street Erin Court Fleet Street Grovelands Avenue Harding Street Helmsdale Henry Street Holbrook Way Horder Mews Huddleston Close Kimmeridge Close Kingshill Road Mallard Close Marlborough Road Newport Street Omdurman Street Pilgrim Close Princes Street Reed Court Rolleston Street Somerville Road Springfield Road St Quentin Close Swan Close Wellington Street Westcott Street Willow Walk	Returning to collect on Wednesday, 2 April
	Clinical waste	Completed	N/A	N/A
	Bulky waste	Completed	N/A	N/A

Collection report for Monday, 31 March 2025

Status report for all types of waste collection

	Collection type	Status	Roads or areas affected	Further information
	Black wheelie bins and food waste	Outstanding due to resources	Callington Road Calstock Road High Street Southwold Close	Returning to collect on Tuesday, 1 April
	Weekly refuse bags and food waste	Completed	N/A	N/A
	Recycling boxes, recycling bags and food waste	Outstanding due to resources	Banwell Avenue Bowleymead Brean Road Cavendish Square Dinton Close Dyrham Court Elgar Close Elmore Helmsdale Walk Homington Avenue North View Penrose Walk	Returning to collect on Tuesday, 1 April
	Garden waste	Completed	N/A	N/A
	Flats	Outstanding due to resources	Abbey View Road Affleck Close Albert Street Aquarius Court Ariadne Road Arnold Street Avebury Road Bath Road Beaulieu Close Beckhampton Street Birkdale Close Blackman Gardens Boatman Close Bradford Road Brean Road Bright Street Brookdene Bunce Road Burden Road Callington Road Cassini Drive Catherine Street Charlbury Close Charminster Close Chastleton Road Chatfield Church Farm Church Road Church View Church Way Clays Close Clive Parade Corporation Street Creswick Cricklade Road Cricklade Street Curtis Street Dixon Street Dovedale Eastcott Road Edinburgh Street Erin Court Farnsby Street Fleet Street Frankel Avenue Greene Street Grovelands Avenue Hammond Close Harding Street Hathaway Road Haydon Court Helmsdale Henry Street Holbrook Way Horder Mews Huddleston Close Isambard Way Jeffrey Close Kimmeridge Close Kingshill Road Luna Close Maizey Road Manton Street Marlborough Road Meadowcroft Metis Close Millais Close Minerva Heights Minnow Close Mir Crescent Muirfield Newport Street Nightwood Copse Omdurman Street Park Farm Phoebe Way Pilgrim Close Pioneer Road Poseidon Close Princes Street Pulsar Road Rolleston Street Rose Street Scarborough Road Silbury Mews South View Lane Springfield Road St Albans Close St Ives Court St Michaels Avenue Stackpole Crescent Swindon Road The Circle The Street Tovey Road Vaughan Williams Way Wagtail Close Wellington Street Westcott Street William Morris Way Willow Walk Winton Road	Returning to collect on Tuesday, 1 April
	Clinical waste	No collections scheduled	N/A	N/A
	Bulky waste	Completed	N/A	N/A

Let us know about a missed collection

Put all your waste and recycling containers as close as possible to the edge of your property by 6.30am on your collection day. Make sure they are easy to see, or we might not collect them.

You can check your collection day by using our rubbish and recycling collection days tool.

If we don't collect your bins by 5.00pm, and you think we've forgotten, report it online before the end of the next working day.

You can also tell us if a public litter bin needs emptying.

We will come back to collect your waste/recycling if:

• it was put out on time and it is in the right place
• it had the right things in it
• you told us we missed it before 5.00pm on the next working day after the day it should have been collected

You can report a missed collection of:

• general waste
• recycling
• food waste
• garden waste (have your garden waste reference number ready)
• bins in a shared bin store

If you put your waste or recycling out late, or it's too late to tell us we missed it, you can either:

• take it to the household waste recycling centre ('the tip')
• take your waste or recycling in and put it out again for your next collection