Providing peace of mind for a safe escape

Providing peace of mind for a safe escape

Ellis Venue Safe

“Our top priority has always been the health and safety of our employees and guests and ensuring that we have a safe, comfortable and welcoming environment.” – Ellis Jacob, President & CEO, Cineplex 

VenueSafe™: Our commitment to health and safety

VenueSafe™ is a set of protocols and procedures that our teams follow every day to keep our employees and guests safe. Select a category to learn more.

Cleaning and sanitization

Cleaning procedures

Cleaning Procedures

Cleaning procedures

Auditoriums are cleaned regularly and all high-touch areas, including seats, handrails, and children’s booster seats, are sanitized so our guests have a safe and worry-free experience.

Hand sanitizer is readily available throughout our buildings, and we encourage you to use it!

Touchpoints are wiped down regularly to reduce contaminants on surfaces.

Employee and guest conduct

Symptom-free policy

Our teams are committed to keeping our buildings safe with a symptom-free policy. 

Guests who experience symptoms of COVID-19, the flu or a cold should stay home and can contact Guest Services for a full refund of their tickets. We look forward to welcoming you back once you’re feeling better!

Mask-friendly environment

Following Canada’s public health guidelines, masks are no longer required. We ask that guests respect the choices of others who continue to wear a mask.

Ticketing

How to purchase tickets

How to purchase tickets

How to purchase tickets

We encourage using one of our contactless purchase and entry methods, which also let you reserve the best available seats in advance:

You can also purchase tickets in-person by using a self-serve kiosk (where available) or at the Box Office.

Payment options

Payment Methods

Payment options

Contactless payment options are preferred. We accept all major credit cards, debit and mobile payment services as well as cash.

If you have a voucher, certificate, or require assistance, please proceed to the Box Office for assistance.

In-theatre experience

Auditorium

All seats are reserved-only. We encourage guests to select seats in advance through Cineplex.com or the Cineplex App.

If a seat change is needed when you arrive at the auditorium, please ask one of our employees for assistance. We ask our guests to stay in their reserved seat, and refrain from shifting to empty seats or rows.

After your movie, please take your garbage with you and dispose of it in receptacles outside the auditorium.

Games

Game

Sanitization practices are in place to keep our machines clean. Guests are encouraged to use the available hand sanitizer before and after playing games.