CX by Design is a Human-Centered Design (HCD) company that empowers you to create people-centric products, services, and organizational systems for your external and internal customers. We solve complex, multi-layered challenges using a data-driven, people-first framework that ignites real, long-term business results. Our mission is to help you, a curious and courageous business, cultivate an exceptional customer experience at all levels of the organization. After all, a meaningful connection strengthens the fabric of life. At CX by Design, we’re passionate human-centered design experts with a wicked coffee habit. We offer multiple options to get your business thinking and solving problems differently. How can we help you?
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Getting buy-in for CX remains a problem, especially in the current uncertain and cash-strapped business world. How do you encourage decision-makers to take CX seriously? Tell us – and share your ideas in the comments! #CustomerExperience #CXMatters #ValueOfCX #ExperienceEconomy
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This is what a customer journey map can help you avoid: Image credit: Pixabay #CustomerExperience #HumanCenteredDesign #ImpactVsIntention #CustomerJourney #CustomerJourneyMap
So, how can we close the gap between our good intentions and the impact of what we’re offering to our customers? We’ve found customer journey mapping to be a tremendous tool in understanding the what, where, and why of customer needs. Check out our two-part series on customer journey mapping to learn: 1. Why customer journey maps matter: https://lnkd.in/eAssTeSW 2. How to create your own customer journey maps: https://lnkd.in/eaSqbfWn #CustomerExperience #HumanCenteredDesign #ImpactVsIntention #CustomerJourney #CustomerJourneyMap
Here’s another thing that often gets confused when companies start exploring the customer experience: intention vs. impact. Most people understand that intention is “what we mean” and impact is “what actually happens”. This isn’t a difficult concept, but we humans unconsciously make it tricky. How? By confusing our good (but short-sighted) intentions with those of our customers! Let’s be real. Nobody sets out to design a frustrating shopping experience or a painful customer support process. It happens because we lose sight of the customers’ viewpoint, needs, goals, constraints, etc. We make the ‘human’ in human-centric about us. Really, it needs to be about our customers! #CustomerExperience #HumanCenteredDesign #ImpactVsIntention #CustomerJourney
Hey UX grads! Looking for a UX internship? CX by Design is now hiring UX Design Interns! If you are: • An upcoming or recent college or bootcamp grad, or • A graduate student studying UX, HCI, HCD, or a related field And you want: • Real-world experience • Professional mentorship • Networking opportunities • Resume-ready projects to include in your portfolio This non-paid internship might be a great fit. Check out the details and apply here: https://lnkd.in/e9d7qnBE
The secret to human-centered AI is … Image credit: Pixabay #HumanCenteredAI #HumanCenteredDesign #HCD #AI #ArtificialIntelligence
So, can you stay human-centric in an AI world? Absolutely! We explore one avenue in this month’s CX by Design Ideas newsletter: https://lnkd.in/g8sdYhUk Haven’t subscribed to our monthly newsletter yet? You can do that here: https://lnkd.in/gW-xrh5X #HumanCenteredAI #HumanCenteredDesign #HCD #AI #ArtificialIntelligence
Love it or loathe it, AI has become a fact of life in the CX world. With businesses of all sizes using AI to streamline their operations, how can human-centered organizations stay human-centered? In our next post, we’ll share our take on human-centric AI. But first, we’d like to hear your views. Tell us how (or if) AI can have a place in a human-centered company! #HumanCenteredAI #HumanCenteredDesign #HCD #AI #ArtificialIntelligence
Reason # 1,073 why it’s better to think outside the box when solving customer service problems: Image: Pexels #CustomerSupport #CustomerService #CustomerExperience #CustomerFirst
When it comes to maximizing customer support, we’ve found that the secret sauce is … listening! Learn how we helped LightBurn Software identify the problem that was leading to 80% of their support tickets – and how it all started with staying focused on users. Read the case study at https://lnkd.in/grbpfwAK #CustomerSupport #CustomerService #CustomerExperience #CustomerFirst
