Enhancing the customer experience is great for you as well as your customers. Have a great weekend, everybody! Image credit: Pixabay #CustomerExperience #CXMatters #ValueOfCX #ExperienceEconomy
CX by Design
Business Consulting and Services
Empowering curious companies to create meaningful customer connections.
About us
CX by Design is a Human-Centered Design (HCD) company that empowers you to create people-centric products, services, and organizational systems for your external and internal customers. We solve complex, multi-layered challenges using a data-driven, people-first framework that ignites real, long-term business results. Our mission is to help you, a curious and courageous business, cultivate an exceptional customer experience at all levels of the organization. After all, a meaningful connection strengthens the fabric of life. At CX by Design, we’re passionate human-centered design experts with a wicked coffee habit. We offer multiple options to get your business thinking and solving problems differently. How can we help you?
- Website
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https://www.cxby.design
External link for CX by Design
- Industry
- Business Consulting and Services
- Company size
- 2-10 employees
- Headquarters
- Anywhere
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Customer Experience, Research, Design, Strategy, Customer Journeys, Expert Reviews, Design Thinking Training, Management Consulting, Human-Centered Strategy, Organizational Transformation, Innovation, UX Design, Product Development, Service Design, and CX Design
Locations
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Primary
Get directions
Anywhere, US
Employees at CX by Design
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Lis Hubert
Founding Partner, CX by Design. We provide teams with real tools and skills to progress their Customer Experience roadmap.
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Diana Sonis, CFA
Co-Founder @ CX by Design + Adj. Professor, UX Capstone, Human Centered Design Program @ Pace University
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Stephanie Bailey
User-focused copywriter and editor
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Shannon Li
Aspiring Product Manager | Product Development & Design | Former Account Executive at BBDO | User-Centered Design | Human-Centered Research | MS in…
Updates
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How can we move CX from a nice-to-have into a must-have? Lis Hubert shares her insights in the article ‘Good CX Is Money in the Bank’. Check it out here: https://lnkd.in/gVSt3cND #CustomerExperience #CXMatters #ValueOfCX #ExperienceEconomy
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Getting buy-in for CX remains a problem, especially in the current uncertain and cash-strapped business world. How do you encourage decision-makers to take CX seriously? Tell us – and share your ideas in the comments! #CustomerExperience #CXMatters #ValueOfCX #ExperienceEconomy
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This is what a customer journey map can help you avoid: Image credit: Pixabay #CustomerExperience #HumanCenteredDesign #ImpactVsIntention #CustomerJourney #CustomerJourneyMap
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So, how can we close the gap between our good intentions and the impact of what we’re offering to our customers? We’ve found customer journey mapping to be a tremendous tool in understanding the what, where, and why of customer needs. Check out our two-part series on customer journey mapping to learn: 1. Why customer journey maps matter: https://lnkd.in/eAssTeSW 2. How to create your own customer journey maps: https://lnkd.in/eaSqbfWn #CustomerExperience #HumanCenteredDesign #ImpactVsIntention #CustomerJourney #CustomerJourneyMap
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Here’s another thing that often gets confused when companies start exploring the customer experience: intention vs. impact. Most people understand that intention is “what we mean” and impact is “what actually happens”. This isn’t a difficult concept, but we humans unconsciously make it tricky. How? By confusing our good (but short-sighted) intentions with those of our customers! Let’s be real. Nobody sets out to design a frustrating shopping experience or a painful customer support process. It happens because we lose sight of the customers’ viewpoint, needs, goals, constraints, etc. We make the ‘human’ in human-centric about us. Really, it needs to be about our customers! #CustomerExperience #HumanCenteredDesign #ImpactVsIntention #CustomerJourney
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Hey UX grads! Looking for a UX internship? CX by Design is now hiring UX Design Interns! If you are: • An upcoming or recent college or bootcamp grad, or • A graduate student studying UX, HCI, HCD, or a related field And you want: • Real-world experience • Professional mentorship • Networking opportunities • Resume-ready projects to include in your portfolio This non-paid internship might be a great fit. Check out the details and apply here: https://lnkd.in/e9d7qnBE
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The secret to human-centered AI is … Image credit: Pixabay #HumanCenteredAI #HumanCenteredDesign #HCD #AI #ArtificialIntelligence
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So, can you stay human-centric in an AI world? Absolutely! We explore one avenue in this month’s CX by Design Ideas newsletter: https://lnkd.in/g8sdYhUk Haven’t subscribed to our monthly newsletter yet? You can do that here: https://lnkd.in/gW-xrh5X #HumanCenteredAI #HumanCenteredDesign #HCD #AI #ArtificialIntelligence
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Love it or loathe it, AI has become a fact of life in the CX world. With businesses of all sizes using AI to streamline their operations, how can human-centered organizations stay human-centered? In our next post, we’ll share our take on human-centric AI. But first, we’d like to hear your views. Tell us how (or if) AI can have a place in a human-centered company! #HumanCenteredAI #HumanCenteredDesign #HCD #AI #ArtificialIntelligence
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