Welcome to the 24th edition of the CX by Design Ideas newsletter. This is a monthly mailing by your hosts, Lis Hubert and Diana Sonis, where we focus on sharing human-centered ideas for business. Thank you for being here. We appreciate you. P.S. Was this email forwarded to you? You need your own!
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West Park, NY - Tuesday, October 5th, 2021
Hi there,
As I look out my upstate New York window, I see the leaves changing into their autumn hues. The event reminds us that we’re always in the process of becoming, changing, transforming.
It’s a humbling reflection.
We’ve done a great deal of sharing our ideas with folks this past month, which is in and of itself a humbling event. This is because sharing inner thoughts and expressions always involves some level of vulnerability and exposure. Lucky for us, people have been kind.
When we shared our recent case study, Human-Centered Design, Empathy, & MVP Training, we heard positive and encouraging feedback. Further, when the recap of our Service Design & Kano Models discussion was released we were greeted with curiosity and interest.
These good vibes help us continue our mission of bringing HCD thinking to the world of business. This month we’ve done that by helping clients understand their customers’ intentions through in-depth research and by putting together customer-first roadmaps for upcoming technology implementations.
Yes, these are further examples of becoming, changing, and transforming, but with human motivations leading the charge.
Below are the resources we’ve shared this month, along with a few articles we found thought-provoking. We hope you enjoy it all and that they help you consider your process of being.
As always, if you have any questions/comments, please reach out anytime.
Cheers,
Lis Hubert
Founding Partner
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