Every four years, SA Water seeks feedback from their customers to help inform their investment proposal submitted to the Essential Services Commission of South Australia (ESCOSA).

SA Water are now planning for proposed investments in 2024-28.

The proposal will outline the revenue required to operate and invest in SA Water’s business to deliver the services customers value and expect.

In addition to incorporating customer feedback, the proposal will outline the investment required to meet all regulated responsibilities including health, safety and environmental.

ESCOSA reviews the proposal and provides a determination which establishes the customer outcomes SA Water need to deliver and the allowable revenue they can recover from customers. SA Water then set prices each year to achieve the allowable revenue across each four-year regulatory period.

Have your say and take the survey

Take the survey about future investments in your water and wastewater services.

  • 20-30 minutes to complete.
  • Use a desktop, laptop or tablet, cannot be completed on a mobile phone.
  • Leave your details to go in the draw to win one of 10 EFTPOS vouchers valued at $100, terms and conditions apply.
  • Survey open until 5:00pm, Friday 23 September 2022

Complete the survey