“This is not what we had in mind when we said ‘Let’s take our CX team in a new direction’.” Image credit: Pixabay
CX by Design
Business Consulting and Services
Empowering curious companies to create meaningful customer connections.
About us
CX by Design is a Human-Centered Design (HCD) company that empowers you to create people-centric products, services, and organizational systems for your external and internal customers. We solve complex, multi-layered challenges using a data-driven, people-first framework that ignites real, long-term business results. Our mission is to help you, a curious and courageous business, cultivate an exceptional customer experience at all levels of the organization. After all, a meaningful connection strengthens the fabric of life. At CX by Design, we’re passionate human-centered design experts with a wicked coffee habit. We offer multiple options to get your business thinking and solving problems differently. How can we help you?
- Website
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https://www.cxby.design
External link for CX by Design
- Industry
- Business Consulting and Services
- Company size
- 2-10 employees
- Headquarters
- Anywhere
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Customer Experience, Research, Design, Strategy, Customer Journeys, Expert Reviews, Design Thinking Training, Management Consulting, Human-Centered Strategy, Organizational Transformation, Innovation, UX Design, Product Development, Service Design, and CX Design
Locations
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Primary
Get directions
Anywhere, US
Employees at CX by Design
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Lis Hubert
Founding Partner, CX by Design. We empower companies to create meaningful customer connections w/ human-centered design.
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Diana Sonis, CFA
Co-Founder @ CX by Design + Adj. Professor, UX Capstone, Human Centered Design Program @ Pace University
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Stephanie Bailey
UX Writer
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Nishant Doshi
User Experience Designer @ CX by Design | UX Research | MS Human Centered Design | Empathy Driven | Design thinking enthusiast | B2B | IT
Updates
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Heads up, retailers! According to Deloitte’s 2024 Retail Industry Outlook, loyalty and trust are at the center of retail success this year. Read the free report to find out more → https://lnkd.in/g5T63d2
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How are you managing your own human resources? Being human-centered means taking human capabilities and limitations into account as you plan a workflow. But remember – you’re a human too! This week, think about how you schedule your time and energy. Are you so busy that you’re not honoring your own physical, mental, and emotional needs? Then maybe it’s time to apply some HCD to your own schedule.
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Dealing with irate customers (or pretty much any other human) is a lot easier when you practice active listening. If you deal with customers on the regular, the quick and actionable tips in Fonolo’s Active Listening is Key to Great Customer Service are worth your time. Check it out! https://lnkd.in/eCgvZMXi Image from AbsolutVision - Pixabay Hearing icon created by Prashanth Rapolu 15 - Flaticon
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Today isn’t Active Listening Day – but it should be. (The closest we’ll get is World Listening Day on July 18th.) Actually, every day should be Active Listening Day. If there’s one magic ingredient to CX success, this is it. And there’s an easy way to get started: When someone is talking, don’t think about what you’re going to say next. Take in their thoughts. Only when you understand their concerns can you move forward.
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Scheduling is one of our top tips in this month’s CX by Design Ideas newsletter. (It’s an odd coincidence, almost like someone planned it!) This month, we’re talking about optimizing the retail experience – by way of optimizing the employee experience. Check it out → https://lnkd.in/gK3zPJK6
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Where are you on the scheduling spectrum? Whether you’re a solopreneur planning out your own week or a manager trying to juggle the time demands of an entire team, you need a schedule. Here at CX by Design, we use all kinds of productivity tools (and a surprising number of Google Calendars). What about you? Share your fave scheduling tools and techniques with us!
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