Surfly ’s Post

🚀 Exciting news from our partners TPIsoftware working together with Cathay Financial Holdings Co., Ltd. They've launched an innovative #Cobrowsing service to enhance the digital experience for all customers, especially those facing challenges in navigating online insurance services. This initiative has not only bridged the digital divide but also set a new standard in customer support, demonstrating the power of co-browsing in creating a more inclusive and accessible digital world. 💡 Wondering how co-browsing can transform your customer service experience? Let's explore the benefits together! Join us for a demo and see the difference firsthand. #InsuranceInnovation #DigitalAccessibility #CustomerExperience #CoBrowse https://lnkd.in/ebv2cC6T

Fresh off a week in Japan 🇯🇵 meeting our premier partner OceanBridge Inc. Our CEO Nicholas Piël had a busy schedule lined up with 15 meetings in only a few short days. 🗾 The team at OB pulled out all the stops and made the trip unforgettable. Thank you to Norikazu Sawa and Ishihara San for their hospitality. Arriving back in Amsterdam we come away from this trip with the full confidence in our partner who is eager and dedicated to continue to drive growth in the future. 🎉 The trip has strengthened our belief that we are on the verge of being able to release something truly powerful for our clients. This really is a key problem for large enterprises that we are solving. Excited for the next steps and welcoming the team at OB to Amsterdam so we can reciprocate their kindness! 😁 #partnershipsuccess #Japan #internationalexpansion #WebAugmentation

Last week, our team, Thomas Woods (VP of Revenue) and Mihai Josan (Head of Partnerships), embarked on a journey to Berlin for the eagerly anticipated CCW Berlin 2024 Amidst the vibrant discussions and groundbreaking technologies, we're excited to share our experiences and the pivotal learnings from this event. CCW Berlin proved once again to be the premier contact center event in Europe, where we immersed ourselves in the latest trends, especially in AI and customer service solutions. With over 7,400 attendees and 200 sponsors, including industry leaders like NICE, VIER, and Webhelp, the event was a melting pot of innovation and collaboration. Key Takeaways: 1. The adoption of AI in customer service was once again leading the discussion. It feel's like everyone has jumped on the bandwagon but nobody has truly figured it out... (yet) 2. Despite the enthusiasm for new technology, the integration and maintenance of tech in human-centered operations present real challenges, underscoring the importance of choosing the right tech providers and giving human resources the right tools. 3. The event highlighted a pressing need for solutions (Like #CoBrowsing) that not only improve but effectively resolve customer issues, ensuring quality over quantity in customer interactions. Stay tuned for more updates and let's revolutionize customer experiences together! #CCW2024 #CustomerExperience #Innovation #CCWberlin #CCW

🎉 Love is in the air, and it's not just leftover Valentine's Day vibes! Our hearts are full, thanks to YOU - our incredible community. Surfly is thrilled to announce we've received multiple G2 awards in 2024, including High Performer, Best Support, and Easiest to Do Business With. 💕🏆 Just as you cherish those close to your heart, we cherish this recognition and the trust you place in us every day. Let's keep this love story going strong. Here's to creating more seamless, supportive, and successful experiences together. Thank you for making us your choice and helping us soar high in the skies of web excellence. 🚀 ❤️ #Surfly #G2Awards2024 #CustomerLove #ValentinesDay #HighPerformer #EasiestToDoBusinessWith

Excited to share that this week, we had the pleasure of hosting our esteemed partners Jeff P. and Kevin Palmer, from UpstreamWork.com Inc., at the Surfly office 🌟 It was an valuable opportunity for both our teams to sit down together and dive deep into the myriad of exciting opportunities that 2024 has in store for us. We're looking forward to leveraging our combined strengths to deliver unparalleled value to our clients, helping them navigate the confusing omnichannel contact center landscape with ease and efficiency. The road ahead is filled with potential, and together, we're set to make a significant impact. Stay tuned for updates on our joint initiatives and how we're turning these discussions into actionable success stories. Here's to a year of groundbreaking achievements and strengthening our collaboration even further! 💪 #Surfly #UpstreamWorks #Partnership #Innovation #CustomerEngagement #DigitalTransformation

If you find yourself in the market for a co-browsing vendor but aren’t sure how to proceed with the selection process, this blog is for you. It will guide you through the creation of a Request for Proposal (RFP), ensuring that you address the most important points while selecting a co-browsing tool.

👋 Hey everyone! Surfly is gearing up for the Call & Contact Centre Expo UK, and we'd love to connect with you! Are you ready to elevate your customer interactions? Get in touch with Mihai Josan, our Partnerships Lead, to learn more about how co-browsing and collaboration technology can enhance your customer service experience! 🚀

Surfly’s video chat & session recording features enable you to record the user’s screen in a fully HIPAA compliant manner. You can also mask content in the session, which remains hidden in the video stream. To learn more, read our blog about HIPAA compliant screen recording & sharing 🔽

Surfing it up in Croatia ☀️ The Surfly team just returned from the stunning shores of Split, Croatia, where work met leisure in a creativity-fueled "Work-ation". Our goal for this incredible offsite adventure was to soak up some sun, a quick swim between work sessions, and to dive headfirst into the Surfly Hackathon 💻 We split up into 3 teams and combined the power of Surfly's technology with #AI to come up with exciting solutions to some of our client's most pressing problems. One team emerged victorious, their idea shining bright like a Croatian sunset 🌅 In the coming months, we'll be working to implement this idea to ensure that our clients gain much more value from our incredible technology! Stay tuned for more 🚀

Video calling with Surfly just got a fresh new look, with a much sleeker, more modern UI, & easy to understand buttons. We also added a new viewing mode, that makes your co-browsing experience much more immersive. But that's not all – we've added three brand new features to make your #videocalls a lot more fun! Read on to know more 🤳