Welcome to Thames Water
We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.
Manage your account online
Join 1.4 million customers with an online account and you can:
- Tell us you’re moving
- Manage payments
- View your bills online and go paperless
- Submit meter readings
Plus, you can make changes to your account at a time that suits you.
Explore Thames Water
Get help and advice on some of our most popular topics.
Metered charges
We go through how you’re billed if you’re on a water meter and what to do if your bill is higher than usual.
Unmetered charges
For customers without a water meter, we work out charges based on the size and location of your property.
Financial support
If you're struggling to pay your bill, we have a range of support options.
No water or low pressure
What to do if your water suddenly stops or you’re having issues with your supply.
Priority Services
If you or someone you know needs a little extra support, our free Priority Services Register can help.
Leakage performance
Find out how we're tackling leaks across our network.